Last week the Kaufman County Commissioner’s Court received an in-depth report on the yearly calls serviced by the county Department of Veteran Affairs.
Addressing the Commissioner’s Court, County Veteran Affairs Service Officer Robert Hunter said "I expected this quarter to be significantly lower than the previous quarters of this year, just because last year this was our lowest quarter of the year.
However, it was not we had an increase over last year by about 16%. And we actually even beat last quarters’ numbers so even though we had a significant amount of time out of the office for Christmas and Thanksgiving, during this quarter, we still saw an increase in the number of veterans that come into the office to receive help.”
Clarifying how the department statically tracks the number of veterans assisted, Judge Hal Richards asked “when you say increase by 16% is that the increase in the number of physical visits?”
Explaining Officer Hunter said “no sir. What I do, and to explain how the report was created. When I came on board the Commissioner’s Court, specifically Commissioner Phillips wanted a quarterly report to kind of give you an idea of what was coming into the office.”
Officer Hunter next described in detail the servicing “ticket system” he designed to track the number of veterans assisted by phone, mail or office visits.
Explaining he said “My standpoint or request was that we are here to help veterans. We’d like to help veterans of Kaufman County but I don’t want to turn away any veteran. So I help everybody, and will continue to do so unless directed otherwise. Sometimes that may only be providing them with information.”
Robert Hunter is a retired Veteran of the United States Army. He served in numerous positions and duty stations during his 23-year career. He retired and settled his family in Kaufman County in December 2010. On January 20, 2017, Hunter was appointed by the Kaufman County Commissioners Court to the position of County Veterans Service Officer.
Listen in as Officer Robert Hunter explains the services being provided by the Kaufman County Department of Veteran Affairs.
Written by: Denise Bell